Truax Consulting LLC Truax.MortgageDept.net
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Truax Consulting LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service or SMS delivery platforms, is permitted. All other use cases exclude text messaging originator opt-in data and consent, which will not be shared with third parties.

1. Information We Collect

Personal Information

Name

Email address

Phone number

Physical address

Payment or transaction-related information (when applicable)

Communication opt-in records and timestamps (SMS, email, phone)

Non-Personal Information

IP address

Browser type and device information

Website usage data and analytics

Cookies and similar tracking technologies

Customer Communications

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our services

Respond to inquiries and process requests

Communicate regarding applications, appointments, and updates

Deliver messages you have explicitly consented to receive

Improve website performance and user experience

Maintain security, prevent fraud, and ensure compliance

Maintain accurate consent and communication preference records

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into truax.mortgagedept.net SMS communications, you agree to receive text messages related to our services, including appointment reminders, application updates, customer support messages, and important notices.

Opt-In & Consent

Messages are sent only to users who have explicitly opted in

Timestamped consent records are maintained

We comply with the Telephone Consumer Protection Act (TCPA) and applicable state and federal laws

Opt-Out Instructions

Reply “STOP” at any time to opt out

You will receive a confirmation message

No further messages will be sent unless you re-opt in

Opt-out requests are processed within 24 hours

Message Frequency & Content

Message frequency varies based on your interaction with our services

Messages are service-related and relevant to your request

Promotional messages are sent only with explicit consent

Help & Support

Reply “HELP” for assistance

Or contact us at [email protected]

Support is available during regular business hours

Carrier Information

Message and data rates may apply

Carriers are not responsible for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services (such as SMS delivery platforms) is permitted. All other use cases exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

We maintain strict safeguards to protect SMS consent records and messaging data.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

SMS aggregators and technology providers solely to deliver messages you have consented to receive

Service providers assisting with website hosting, analytics, or customer support

Legal Compliance

We may disclose information if required to:

Comply with applicable laws or regulations

Respond to lawful requests, subpoenas, or court orders

Protect our rights, users, or property

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. Any transferred data remains subject to this Privacy Policy.

All information-sharing categories exclude text messaging opt-in data and consent, except as required to deliver SMS services.

5. Data Security

We implement reasonable and appropriate safeguards, including:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication

Regular system monitoring and updates

Employee data protection training

Incident response and breach notification procedures

No system is completely secure. While we take commercially reasonable steps to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and usage

Remember user preferences

Improve site functionality

Measure marketing and service effectiveness

You may control cookie settings through your browser. Disabling cookies may limit certain site features.

7. Your Rights & Choices

You have the right to:

Access, update, or request deletion of your personal information

Opt out of marketing emails via the unsubscribe link

Opt out of SMS by replying “STOP”

Request information on data usage

Withdraw consent for future communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by truax.mortgagedept.net.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date. Material changes may be communicated via email or site notice.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

truax.mortgagedept.net
Phone: (714) 408-6557
Email: [email protected]
Website: https://truax.mortgagedept.net